Bantergram works fine on its own. Addons take the repetitive bits off your hands, and you switch each one on per site, from your account.
Included with Pro and Business. Each one is a toggle in your site settings.
Nobody likes typing into silence. When you can't answer, the visitor still hears what happens next.
Know who you're talking to before you say hello. Every new topic opens with a pinned card.
Short commands inside the topic change what the visitor sees, so you can do things and not just say them.
These are planned, not promised for a date. They land on the Business plan as they ship, and the AI ones stay off until you switch them on.
A bot that has read your own site answers the routine questions, right in the conversation. When it isn't sure, or the visitor asks for a person, it hands over to you in the same topic.
A draft reply shows up in Telegram with Send and Edit buttons. Every word that goes out is still yours to approve.
They write in Portuguese and you read English. You answer in English and they read Portuguese. Both ways, inside the same topic.
Spots the messages that can't wait, like a failed payment or an emergency, flags the topic and pings the team straight away.
Pick the words that matter to you, such as refund or wholesale. When one shows up, send a set reply, tag the topic or alert a teammate.
Asks the few questions you choose before you join, so you open the topic already knowing the name, the email and what they need.
A short recap posted when a chat closes. Handy for handovers, and for remembering what you promised.
Open with a different hello depending on the page or the time of day. Someone on your pricing page gets a different nudge than someone reading the blog.
Send new conversations, emails and ratings to your CRM, or to any URL as signed webhooks for n8n, Make or Zapier.
Replies in your group come from a bot with your name and picture, not the shared Bantergram one.
Once a week, the questions that got no answer or a slow one. A ready-made to-do list for your FAQ page.
Keep your best answers one short command away, so the tenth shipping question of the day takes two seconds.
If the visitor has left by the time you reply, and they shared an email, your answer reaches them there.
When someone comes back, their topic links to the earlier chats, so nobody has to explain themselves twice.
The free plan has everything you need to answer visitors from Telegram. Add helpers once you know which ones you miss.
